Nelion Host 24/7 Live Chat Support for Web Hosting in Kenya
Never wait for hosting support again! Get instant 24/7 live chat help from Nairobi-based experts. Unlike Truehost & HostAfrica, our team responds in seconds via live chat, WhatsApp (+254721774238), phone & email. Premium hosting from Ksh 1,999/year with FREE .co.ke domain.
Support Channels:
1. Live Chat (Instant Response)2. WhatsApp +254721774238
3. Phone Support
4. Email & Ticket System
5. Knowledge Base
+
Years of Excellence
+
Domains & Sites Hosted
+
Happy Clients
FREE .co.ke Domain + Premium Web Hosting from Ksh 1,999/Year
Beat Any Price in Kenya | All Plans Include: FREE Domain, FREE SSL, FREE Daily Backups, 99.9% Uptime Guarantee, cPanel Access & M-PESA Payments
Starter
When billed Monthly
When billed Yearly
- 30 GB Storage
- 5 Websites
- FREE .co.ke Domain [on Yearly Plan]
- 30 Email Accounts
- 5 Subdomains
- 5 MySQL Databases
- 5 FTP Accounts
- Unlimited Bandwidth
- 1-click Installer
- cPanel & Softaculous (300+ Apps)
- 99.9% Uptime
- Daily Backups
- Free SSL
- Free Website Migrations
- Free SitePro Website Builder
- cPanel Access + (WordPress Toolkit)
- PHP Versions - From 5.6 to 8.4
- Python Versions - From 3.10 to 3.13
- No Terminal/Shell Access/SSH
- General Support (Live Chat & Ticket)
Business
When billed Monthly
When billed Yearly
- 50 GB SSD Storage
- 10 Websites
- FREE .co.ke Domain [on Yearly Plan]
- 150 Email Accounts
- 150 Subdomains
- 100 MySQL Databases
- 5 FTP Accounts
- Unlimited Bandwidth
- 1-click Installer
- cPanel & Softaculous (300+ Apps)
- 99.9% Uptime
- Daily Backups
- Free SSL
- Free Website Migrations
- Free SitePro Website Builder
- LiteSpeed cPanel + WordPress Toolkit
- PHP Versions - From 5.6 to 8.4
- Python Versions - From 3.10 to 3.13
- Terminal / Shell / SSH Access
- Priority Support (Chat/Ticket/Email)
Professional
When billed Monthly
When billed Yearly
- 100 GB SSD Storage
- 20 Websites
- FREE .co.ke Domain [on Yearly Plan]
- 1000 Email Accounts
- 1000 Subdomains
- Unlimited MySQL Databases
- Unlimited FTP Accounts
- Unlimited Bandwidth
- 1-click Installer
- cPanel & Softaculous (300+ Apps)
- 99.9% Uptime
- Daily Backups
- Free SSL
- Free Website Migrations
- Free SitePro Website Builder
- LiteSpeed cPanel + WordPress Toolkit
- PHP Versions - From 5.6 to 8.4
- Python Versions - From 3.10 to 3.13
- Terminal / Shell / SSH Access
- 24/7 Priority (Chat/Ticket/Whatsapp/Calls)
🎓 Student & Educational Discounts Available | 💰 30-Day Money-Back Guarantee | 📞 Need Help Choosing? Chat with our team 24/7 or call +254 721 774 238. We'll beat any competitor's price in Kenya!
Why Our Live Chat Support Beats Truehost & HostAfrica
Instant 24/7 support from real Kenyans in Nairobi. No offshore teams or ticket delays - just immediate help when you need it.
Since 2011, we've prioritized customer support above all else. Our live chat responds in under 30 seconds, WhatsApp support is available 24/7, and phone calls are answered by experts who understand Kenyan business needs. Unlike competitors, we speak your language and solve problems fast.
Live Chat Support
Instant live chat with average response time under 30 seconds - no waiting in queues
WhatsApp Support
Direct WhatsApp support at +254721774238 for quick questions and urgent issues
Phone Support
Call our Nairobi office for immediate voice support when you need it most
Email & Tickets
Comprehensive ticket system with email support for complex technical issues
24/7 Support That Never Sleeps
Kenya's Most Supportive Web Hosting Provider Since 2011
Direct KENIC & ICANN accreditation ensures instant domain activations. We're not just cheaper than Truehost and HostAfrica - our support is superior too.
Our 24/7 Kenyan support team (based in Nairobi) provides instant assistance via live chat, WhatsApp, phone, and email. Unlike international providers, we understand Kenya's unique hosting needs, payment preferences, and business culture. Join 10,000+ satisfied clients who switched for better support!
Instant Live Chat
Live chat support with response times under 30 seconds - faster than any competitor
WhatsApp First Support
WhatsApp +254721774238 for instant messaging support - no apps to download
Phone Support Available
Call +254 721 774 238 for voice support when you need immediate help
Multilingual Support
Support in English, Swahili, and local dialects - we speak your language
Domains Managed
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Active Clients
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Expert Support Staff
+
Counties Served
Frequently Asked Questions
How fast is your live chat support compared to Truehost and HostAfrica?
Much faster! Our live chat responds in under 30 seconds with real Nairobi-based experts. Truehost often takes hours, HostAfrica days. We guarantee instant help via live chat, WhatsApp (+254721774238), phone, and email - all 24/7.
Do you offer phone support for hosting issues?
Yes! Call +254 721 774 238 anytime for immediate phone support. Our Nairobi team answers calls directly - no automated systems or offshore routing. We speak English and Swahili, understanding local business contexts.
What's the best way to contact support for urgent issues?
For urgent issues, use live chat (instant) or WhatsApp (+254721774238) for fastest response. Phone support is available for complex issues. Email and tickets are great for non-urgent technical questions. All channels are monitored 24/7.
Do you provide support in Swahili or local languages?
Yes! Our support team speaks English, Swahili, and understands local dialects. Unlike international competitors, we communicate in your preferred language and understand Kenyan business culture, payment methods, and market conditions.
How do you compare to Truehost's support quality?
Superior in every way! Truehost uses ticket systems with 24-48 hour responses. We offer instant live chat, WhatsApp, and phone support with Nairobi-based experts. Plus, we include FREE migrations and setup help - something Truehost charges for.
Still Have Questions? Need Help Choosing a Plan?
Our friendly Kenya-based experts are available 24/7 to help you select the perfect hosting solution for your business. Get instant answers via Live Chat, WhatsApp, Phone or Email!
WhatsApp Us: +254 721 774 238Contacts
Contact Information
Feel free to reach out with any questions about Domain Registration, Web Hosting, Bulk SMS, or Website Design.
Kilimani, Nairobi, Kenya.
Email:
support@nellionhost.com
Phone:
+254 721 774 238
Address:
Emerald Greens Heights, 4th Floor,
Kindaruma Road, Kilimani, Kiambu, Kenya.